1. What services does Amal Cargo offer?

    We offer local and international cargo services, including:

    • Parcel delivery
    • Door-to-door shipping
    • Freight forwarding
    • Pickup services
    • Document and small package delivery
    • Bulk shipping for businesses

    2. Where is Amal Cargo located?

    We are based in Nairobi, Kenya, with service coverage across East Africa and international destinations. Contact us for details about your location.

    3. How do I send a package with Amal Cargo?

    It’s easy! You can:

    • Visit our office
    • Request a pickup via phone or WhatsApp
    • Fill out a shipping form online (coming soon)

    Make sure your item is well packed and labeled. Our team will guide you through the rest.

    4. How much does it cost to send a package?

    Our prices depend on:

    • The destination (local or international)
    • The weight and size of the package
    • The type of service (standard or express)

    Contact us directly for a quick quote.

    5. How long does delivery take?

    • Local deliveries: 1–3 business days
    • International deliveries: 5–10 business days (subject to customs clearance)
      We also offer express options for urgent shipments.

    6. Can I track my shipment?

    Yes. Every shipment comes with a tracking number. You can track your parcel via our website or by contacting our customer service.

    7. What items are not allowed to be shipped?

    We do not accept:

    • Hazardous or flammable materials
    • Illegal substances
    • Weapons or ammunition
    • Perishable food (unless specially arranged)
    • Currency or precious stones

    Please ask our team if you’re unsure about your item.

    8. What if my package is lost or damaged?

    We take care of every shipment, but in the rare case of loss or damage:

    • Report the issue within 48 hours
    • Provide proof of value and photos if possible
      Optional insurance is available for high-value items.

    9. Do you offer door-to-door delivery?

    Yes! We provide door-to-door pickup and delivery services within Nairobi and selected locations. Just schedule with our team.

    10. What are your business hours?

    We are open from Monday to Saturday, 8:00 AM to 6:00 PM.
    You can still reach us via WhatsApp or email outside business hours and we’ll get back to you as soon as possible.